Policies

Shipping & Insurance

Free US shipping and insurance coverage is included on all orders.
All items ship within 1 - 2 business days unless otherwise noted.
USPS shipping delivery times calculated at check out.

Returns

Free 30 day return policy on unused items. If you are simply not happy with your purchase, you can use self-serve returns or contact Woodland Metalsmith.

Did Something Break?

1 year warranty on necklace cords and chains. Contact us for a replacement solution.


Self-Serve Returns

Visit New Customer Account to access easy self-serve returns. 
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Packaging

All packages come ready to gift in paper packaging, black tissue paper and a business card.

Payments

Payment information is kept strictly confidential.
Your personal information is used only for shipping and contact regarding your purchase if necessary. 
The only time we will be contacting you is if you have contacted us, you have opted into our email subscription or if we are working with you on an order.

Make a mistake during check out?

Contact us immediately regarding any errors at checkout. We would be happy to correct any mistakes prior to shipping.

Have more questions?

Head over to the Artist Bio page for information on Woodland Metalsmith including FAQs and important details about the business.